All posts
Guides
5 min
The best briefs read like a message to a sharp new teammate. Five patterns we see in the teams that get the most from Envoy.
Sam Whitfield
Head of Applied AI
“Clear the refund queue” beats “look at tickets.” Agents plan better when they know what done looks like.
State the outcome and the deadline
Name the limit, even if one is set globally
Say who to ask when unsure
Point to the source of truth
Ask for the report format you want
Product
Agents can now pass work to each other mid-run, with the same approvals and receipts — so one brief can span support, finance and ops.
Engineering
Confidence scores aren’t enough. Here’s the three-part check every Envoy agent runs before it acts on its own.
Guides
A practical guide to setting guardrails your finance and security teams will actually sign off on.