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Guides
6 min
A practical guide to setting guardrails your finance and security teams will actually sign off on.
Priya Raman
Customer Engineering
The two limits that matter most on day one are spend caps and who an agent may contact. Set those tightly, then loosen them as receipts build trust.
Refunds up to $100 per order, $1,000 per day
Outbound email to existing customers only
No changes to user roles or permissions
Quiet hours outside your support coverage
Review limits monthly. Most teams double their caps after the first 30 days.
Product
Agents can now pass work to each other mid-run, with the same approvals and receipts — so one brief can span support, finance and ops.
Engineering
Confidence scores aren’t enough. Here’s the three-part check every Envoy agent runs before it acts on its own.
Company
Why every Envoy run ends in a short report instead of another chart nobody opens.