One brief, many specialists
Until today, every Envoy agent worked alone. If a support ticket turned into a billing dispute, the run stopped and a human picked it up. With 2.0, Support Envoy can hand that thread to Finance Envoy, which picks up the context, does its part and hands it back.
What stays the same
Handoffs follow the strictest policy of any agent involved. Approval limits still apply, every step still lands in the audit log, and you still get one receipt at the end — not three.
Handoffs are opt-in per agent pair
Each handoff appears as a step in the run receipt
You can require approval before any handoff
Handoffs are live today on Team and Scale plans.
